Question 1

What industries does Codeteki support?

Accepted Answer

We work with professional services, finance, healthcare, government, and high-growth startups who need secure, explainable automation.

Question 2

Do you replace teams with AI?

Accepted Answer

We augment your existing teams. Every deployment includes training, guardrails, and tailored workflows so people stay in control.

Question 3

Can you work with our in-house developers?

Accepted Answer

Absolutely. We embed with product, data, and IT stakeholders to co-design architecture and share implementation playbooks.

Question 4

How custom are the solutions?

Accepted Answer

Every engagement is bespoke. We reuse hardened accelerators but deliver a solution that fits your processes, compliance, and tech stack.

Question 5

Where is the team located?

Accepted Answer

The core team sits in Melbourne with satellite collaborators across Australia for timezone-aligned delivery.

Question 6

How fast can we go live?

Accepted Answer

Discovery to pilot typically takes 3–4 weeks. Production rollouts follow in 6–10 weeks depending on integrations and change management.

Question 7

What does onboarding look like?

Accepted Answer

We run collaborative workshops, map workflows, define measurable outcomes, and deliver a detailed implementation plan.

Question 8

Can you integrate with legacy systems?

Accepted Answer

Yes. Our engineers have integrated with ERP, CRM, document management, and bespoke line-of-business systems.

Question 9

Do you offer training?

Accepted Answer

Every delivery includes live enablement, recorded walkthroughs, and quick-start guides tailored to each team.

Question 10

Which AI models do you support?

Accepted Answer

We are model-agnostic. Deployments can use OpenAI, Anthropic, local LLMs, or your preferred vendor with multi-tenant isolation.

Question 11

How is data secured?

Accepted Answer

Data remains within your cloud boundary. We configure encryption in transit/at rest, role-based access, and logging that meets SOC2/ISO requirements.

Question 12

Do you offer SLAs?

Accepted Answer

Yes. Production systems include response SLAs plus proactive monitoring dashboards handed over to your team.

Question 13

Can we host on-premises?

Accepted Answer

We support on-prem, private cloud, and hybrid deployments with Kubernetes, Docker, or serverless primitives.

Question 14

Do you stay engaged after launch?

Accepted Answer

We offer managed services, retainer-based improvements, and quarterly roadmap reviews.

Question 15

How do you handle feature requests?

Accepted Answer

Requests enter a transparent backlog. You get a delivery plan with impact scoring so stakeholders can prioritise.

Question 16

Can you train new team members?

Accepted Answer

Yes, we provide refreshers, new-hire bootcamps, and helpdesk-style office hours.

Question 17

Is documentation included?

Accepted Answer

Every engagement ships with architecture diagrams, SOPs, and runbooks hosted in your knowledge base.

Question 18

What is the first step?

Accepted Answer

Book a consultation. We align on objectives, data readiness, and a success plan before any build kicks off.

Question 19

How do you price projects?

Accepted Answer

Fixed-price discovery, milestone-based delivery, or retainers for rapid support. Every quote is transparent and scoped to outcomes.

Question 20

Can we start with a pilot?

Accepted Answer

Yes. Many clients start with a single workflow pilot to capture ROI data before scaling.

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